CSA Subscription Agreement

By signing up for our CSA program, you agree to the following policies. These policies ensure smooth operation and fairness for all members. Please note that when signing up for our CSA program you are committing to a season-long membership with our farm. 

Communication Policy

  • Updates and Notifications: We will send updates about your shares, including seasonal changes, delivery reminders, and other announcements, via text and email. Members agree to receive and read updates and reminders.

  • Contact Information: Please ensure your contact information is up to date to avoid missed communications.

Pick-Up/Delivery Policy

  • Pick-Up Times and Locations: Log in to the member dashboard and click “Drop Point Details” to review location information. You can change your pick-up location during your share customization period. 

  • Coolers and Boxes: Please empty your box into a reusable or other bag/box to bring your share home in. We reuse those boxes every week and will need to charge a fee if a member takes them. Don’t forget to check coolers, and/or flower buckets for any additional items you purchased.

  • Missed Pick-ups (holds): We offer one hold per season - if you are going to miss a pick-up you may put your box on hold through your member dashboard. You must place a hold on your box by the order deadline. Alternatively, you can choose to donate your box (also through your member dashboard) and we will donate your items to a local food access partner. 

CSA Item Policy

  • Customizing and adding items to your delivery: Through your member dashboard, you will be able to customize and add to the following week’s order from Friday at noon until the order deadline - Sunday at noon. 

  • Substitutions: Whistle Cat Farm reserves the right to make substitutions to your order in the event of a failed crop, damaged item, etc. Any substitutions necessary will be made to maintain the value of your order. 

  • Weather and Seasonal Conditions: CSA shares are subject to weather events and growing conditions. We will do our best to communicate any cancellations, schedule changes, or substitutions/changes to your order that may arise due to unforeseen circumstances. We ask for understanding and flexibility as farming is unpredictable and weather dependent. Item availability will fluctuate seasonally and week to week.

  • Packing errors or unsatisfactory quality: In the event that you receive the wrong items or an unsatisfactory item due to an error in packing, please reach out to us at whistlecatfarm@gmail.com. We may be able to credit your CSAware account in the amount of the item.

Cancellation Policy

  • Season-Long Commitment: In the CSA model, members are seen as farm partners and agree to share in the risks and rewards of the season. We rely financially on your season-long commitment to our farm and expect continued membership through the end of the growing season. We also understand that unforeseen circumstances may come up and permit cancellations in the event that you are leaving the area or need to cancel for financial reasons. If you realize that the CSA model isn't for you and are able to donate your share rather than cancelling, please reach out to us and we will be happy to donate your share for the remainder of the season.

  • How to Cancel: Members may cancel their subscription at any time by logging in to the member dashboard. Click on “View/Modify Subscription” and the Cancel button is on the bottom of the page. 

  • Refunds: To receive a refund, please contact us. You will not be refunded automatically. If you cancel before the season starts, you will receive a full refund minus a $30 administrative fee. After the season begins, pro-rated refunds may be provided based on the number of shares delivered, minus a $30 administrative fee.

  • Non-refundable Payments: Cancellations made 7 days or less before delivery of your share are non-refundable.

Payment & Billing Policy

  • Payment Options: We accept payment by credit card, debit card, or check. (Checks accepted for full-season payment only). Payments must be made in full. 

  • Billing: We offer full-season upfront payment, or an initial five-week deposit payment after which you will be charged your weekly amount starting for week #6. You will be charged for your full season payment or five-week deposit when you sign up. For recurring payments, you will be charged for your upcoming share, plus any additionally added items each Sunday at 12pm. When adding items beyond your basic share, you will be charged when your rolling balance for additions exceeds $5. 

  • Failed Payments: If payment fails, you will receive a notice via email. You have until Monday at 11pm to update your card information in order to receive the following week’s delivery. If payment is never processed, your delivery will be canceled for the week.

  • Refunds: Refunds are not provided for missed pick-ups. Members are responsible for picking up their shares during the designated time frame. Refunds will not be issued for natural fluctuations in quantity or variety due to unforeseen circumstances.

Privacy Policy

We are committed to protecting your personal information. By subscribing to our CSA, you agree to the collection and use of your information as outlined below:

  • Information Collected: We collect your name, contact information (email, phone number, address), and payment details solely for the purpose of managing your CSA subscription.

  • Use of Information: Your information will be used to process payments, coordinate deliveries, send newsletters and updates, and provide customer support.

  • Data Sharing: We do not sell or share your personal information with third parties, except as required to process payments or comply with legal obligations.

  • Data Security: We take appropriate measures to secure your information and prevent unauthorized access. 

Updates to this Policy: We reserve the right to update this Privacy Policy. Members will be notified of significant changes via email.